Raiffeisen Bank Albania confirms resolution of the technical-operational problem in the reflection of some transactions

Raiffeisen Bank Albania, in a statement to the media, informs that on October 4, 2026, a technical-operational problem was identified in the processing and reflection of a limited number of card transactions, for a limited period of time.

As a result, some transactions carried out by card may have been reflected twice in clients’ accounts.

Immediately after the problem was identified, the Bank activated the relevant correction procedures and carried out the necessary verifications to guarantee the accuracy of the data and of clients’ account balances.

The affected transactions have been verified and the correction process has been completed. Currently, clients’ accounts accurately reflect the transactions carried out and the real state of the funds.

“We also want to emphasize that the verifications carried out have not identified any unauthorized access to the Bank’s systems, compromise of client data, or cyber security incident.

The problem was of a technical-operational nature and is not related to unauthorized access or interference in the Bank’s systems.

The Bank has also taken preventive and corrective measures to reduce the possibility of a similar situation being repeated.

Raiffeisen Bank Albania apologizes to clients for the concern created. Clients’ trust remains our priority, and we appreciate their continued understanding and confidence.

The Bank will legally pursue every case of publication or distribution of untrue information in the name of Raiffeisen Bank and will undertake all legal actions for the protection of its reputation and interests, thereby also protecting the interests of the clients who have entrusted us with their funds,” the statement of Raiffeisen Bank Albania says.